Privacy Policy

Who we are and what this policy covers

Paisan’s Old World Deli & Catering (“Paisan’s,” “we,” “us”) is a family-owned deli and catering company at 6550 Longley Ln, Suite 110, Reno, NV 89511. This policy explains what information we collect through this website, our forms, our Specials Club, and our website chat; how we use it; who we share it with; and the choices you have. It applies to this website and to marketing communications we send. It does not cover third-party sites we link to, such as our online-ordering provider or review platforms, which have their own policies.

Information you give us

When you submit a contact, quote, or Specials Club form we collect what you type: name, phone number, email address, event date and details, and your message. When you order food, ordering and payment happen on our online ordering platform (Ordereze) under that platform's own terms and privacy policy; card numbers never touch our servers — this website does not receive your payment card details, and we never ask for card numbers, Social Security numbers, or passwords through our forms or chat.

If you call or text us, we may keep notes of the conversation so we can prepare your quote or order correctly.

Information collected automatically

Our web server keeps standard technical logs: IP address, browser type, the pages you visit, and the time of your visit. We use basic analytics to understand how visitors use the site (for example, which menu pages are most read). Analytics data is aggregated and is not used to identify you personally.

The website chat (“Meatball”)

Our chat assistant is an AI service powered by Anthropic’s Claude. Messages you type are processed by Anthropic to generate replies, and chat transcripts (including any contact details you share) may be delivered to our team so a real person can follow up on your request. Chat is for menus, hours, and catering questions — please don’t type payment details or sensitive personal information into it.

Text messages and the Specials Club (TCPA)

We send marketing text messages only to people who give prior express written consent — an unchecked box you check yourself on our signup form, or an opt-in keyword you text us. Consent is never a condition of purchase. Message frequency varies, up to 4 messages per month; message and data rates may apply; reply HELP for help and STOP to cancel at any time. Full program terms are in our SMS Terms.

Phone numbers you provide on quote or contact forms are used only to call or text you about your own inquiry or order — they are never added to the marketing list. We keep records of marketing consent (the date, time, and form used) as the law requires.

Email marketing

Specials Club emails are sent through our email platform (Brevo). Every marketing email includes a one-click unsubscribe link. We use a confirmed (double) opt-in, so you’ll only get the list you actually asked for.

Who we share information with

We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only with service providers who help us run the business — our website host, our email and SMS platform (Brevo), our online ordering platform (Ordereze), our email service for form deliveries, and Anthropic for chat processing — and each receives only what it needs. We may also disclose information if the law requires it or to protect our rights, our customers, or our staff.

Cookies

This site uses essential cookies needed for the site to function, plus analytics as described above. Our accessibility toolbar shows a cookie notice where you can accept or decline non-essential cookies, and your browser’s cookie settings always apply.

How long we keep information

Inquiry and quote details are kept as long as needed to serve you and for our business records. Marketing-consent records are kept at least four years, as federal telemarketing rules expect. Chat transcripts and web logs are kept for a limited period and then deleted in the normal course of business.

Security

We use HTTPS across the site, restrict access to customer information to people who need it, and keep our forms free of payment and other high-sensitivity fields by design. No method of transmission or storage is 100% secure, but we treat your information the way we’d want ours treated.

Your Nevada privacy rights (NRS 603A)

Nevada residents may direct us not to sell their covered information. We do not sell covered information as defined by Nevada law, but you may still submit a verified opt-out request by emailing [email protected] with the subject “Nevada privacy request,” and we will honor it. You may also ask us what information we hold about you or ask us to delete it, and we’ll respond within 60 days.

California visitors

We cater across the state line, so some of our customers are California residents. If that’s you, you may request access to, deletion of, or correction of the personal information we hold about you, and we will not discriminate against you for exercising those rights. Use the same email address above; we’ll verify the request and respond within the time California law allows.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child gave us information, contact us and we’ll delete it.

Changes and how to reach us

If we change this policy we’ll update the effective date at the top. Questions or requests: call (775) 826-9444, email [email protected], or come by the counter — the owners are usually there.